A: During your initial meeting, we will collect information to better comprehend your previous experiences, requirements, abilities, obstacles, interests, and objectives for therapy. The primary goal of this session is to establish a bond that will help create a solid foundation for a successful therapeutic journey.

This will also provide a chance for you to determine whether our services will be helpful in achieving your treatment objectives and whether you feel at ease with your therapist. You should make the most of this opportunity by asking any questions you may have regarding the therapy approach.

A: Truthfully, treatment processes vary by client.  The goal is not to adopt you as a therapy client forever, but instead to assist you in reaching your goals.  Therapy is a commitment to yourself that requires time and effort, and the decision to engage in the process is yours.  

We work with clients interested in regular weekly participation in the therapeutic process, as this will increase the likelihood of better and quicker results.  We will work as a team to assess the progress you are making in achieving your goals and explore any barriers that may arise.  Once consistent improvement is observed, discussion to begin the discharge process occurs and sessions move from weekly to bi-weekly, then monthly.  Then you earn your wings to soar as you were always destined to do!!

A: We do not take insurance and would be considered an “out-of-network provider”. As an “out-of-network” provider Kazi Mind Wellness Services is a fee-for-service company and only accepts our full fee for services. You should always check with your insurance company to see whether you are covered for out-of-network services for mental health. Typically, if you have the terms PPO, POS, or out-or-network on your insurance card, you may be able to receive reimbursement for services at the insurance companies rate of reimbursement. 

Questions to ask your insurance provider:

1. Are mental health benefits covered in my plan?
2. Do I have a deductible? If yes, how much is it?
3. Do I have coverage for an “out-of-network” provider?
4. What is the rate of reimbursement (percentage of reimbursement) for the following codes? – 90832 (30 min. individual therapy), 90834 (45 min. individual therapy), 90837 (60 min. individual therapy), 90853 (group therapy)
5. Do I have a co-pay/co-insurance amount? If yes, how much is it?
6. Is an authorization required for me to receive services?
7. Is there a limit to the number of sessions I can participate in?
8. How to I submit claims for out-of-network reimbursement?

A: We accept cash,moble money, credit/debit cards as payment for services. We will provide you with a monthly statement that you can use to submit to your insurance company for reimbursement that will include all of the relevant information necessary

Some options for claims submission include:

Directly to insurer via mail or electronically

A:  Phone Consultation (free): 15-20 minutes

     Initial Evaluation/Diagnostic: 55-60 minutes

     Individual Session: 50-55 minutes

     Couples Session: 55-60 minutes

     Group Sessions 60-75 minutes

    

A: The short answer is “No”.  Contrary to the belief of many, therapy is not about giving advice.  Instead, it is a safe place that allows you to work toward changing your life through the exploration of behavior patterns, thought processes, and feelings.  We will work as a team to examine these inner conflicts that may be impeding your ability to enjoy life.

A: Yes, virtual therapy services are available to residents of Nanyuki.  Virtual coaching services are available nationwide.